Refund Policy

Replacement Policy

Thank you for choosing VASTIFY KSA for your shopping needs. We're committed to ensuring your satisfaction with every purchase. Please review our replacement guidelines below:

Eligibility:

If you receive an incorrect, faulty, broken, or damaged product, you are eligible for a free replacement.

Timeframe:

Replacement requests must be made within 3 days of delivery.

Process:

To request a replacement:

1. Contact our customer support team with a video showing the issue within the eligible timeframe.
2. Our team will assess the issue and provide guidance.
3. If the product is deemed faulty, we offer two options:
   • Option A: Ship the product back to us for a replacement within 2 working days.
   • Option B: Schedule a replacement within 14 working days. Pack the product for courier pickup.

Please note: We do not offer replacements for "change of mind" situations.

Refund:

We do not offer refunds.

Contact Us:

For any questions or concerns about our Replacement Policy, please reach out to us via:

• Whatsapp:  +96 6500623108
  

Please keep your order information and any relevant documentation for processing replacement requests.

Thank you for choosing VASTIFY KSA.